Terms of Service

1. Acceptance of Terms

By accessing or using TrackHQ (the "Service"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

TrackHQ is a multi-tenant fitness management SaaS platform that enables agencies to manage trainers and clients, create workout plans, and track fitness progress. The Service is provided on a subscription basis.

3. Accounts

When you create an account, you must provide accurate and complete information. You are responsible for safeguarding your password and for all activities that occur under your account.

You must immediately notify us of any unauthorised use of your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.

4. Subscriptions and Billing

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring periodic basis ("Billing Cycle"). Billing cycles are set on a monthly or annual basis, depending on the subscription plan you select.

At the end of each Billing Cycle, your subscription will automatically renew under the same conditions unless you cancel it or Speeir Limited cancels it. You may cancel your subscription renewal through your agency settings page.

A valid payment method is required to process the payment for your subscription. By submitting payment information, you authorise us to charge the applicable fees to your payment method.

5. Free Trial

Speeir Limited may, at its sole discretion, offer a subscription with a free trial for a limited period of time. You will not be charged until the free trial period expires. At any time and without notice, Speeir Limited reserves the right to modify the terms of the free trial offer.

6. Refund Policy

Except when required by law, paid subscription fees are non-refundable. Certain refund requests for subscriptions may be considered by Speeir Limited on a case-by-case basis and granted at our sole discretion. Contact info@trackhq.ie for refund enquiries.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Speeir Limited. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Speeir Limited.

8. User Content

You retain ownership of any content you submit to the Service (e.g., workout plans, client data). By submitting content, you grant Speeir Limited a non-exclusive, worldwide, royalty-free licence to use, store, and display your content solely for the purpose of operating the Service.

9. Data Isolation

Each agency operates in a fully isolated environment. Speeir Limited uses technical and organisational measures to ensure that data from one agency is never accessible to another agency. However, you remain responsible for the accuracy and legality of the data you upload.

10. Prohibited Uses

You may not use the Service:

• In any way that violates any applicable national or international law or regulation
• To transmit unsolicited commercial communications
• To impersonate or attempt to impersonate Speeir Limited, an employee, or another user
• To attempt to gain unauthorised access to any other agency's data
• In any way that could damage, disable, or impair the Service

11. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. You may export your data before termination by contacting support.

12. Limitation of Liability

In no event shall Speeir Limited, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising out of your use of or inability to use the Service.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice before new terms take effect. Your continued use of the Service after changes constitute your acceptance of the new Terms.

15. Contact

If you have any questions about these Terms, please contact us at info@trackhq.ie.