FAQ
Frequently asked questions.
Do I need a trainer to use TrackHQ?
Yes. TrackHQ is built around a trainer writing the plan. Without one there is nothing to log against.
Can I have more than one trainer?
Yes. Clients can join multiple trainers by code and remove any of them.
What happens if I miss a day?
Nothing scolds you. The trainer sees adherence; the client sees their own numbers.
What if I stop mid-session?
Leave it. The session stays open and is handed back when you return, with the sets you already logged intact.
Does a group class count toward my training?
Yes. Adherence counts days trained, so a personal session and a group class on the same day count as one trained day, not one missed.
Can trainers log on a client's behalf?
Yes — for in-person coaching, a trainer can start and record a session for a client.
Is my data visible to other gyms?
No. Agency data is isolated at the service layer; one agency cannot read another's data.
Can I delete my account?
Yes, from the app, with a confirmation step listing what will be removed.